Find out what equipment is provided by the Internet service provider and what equipment you will have to purchase. Some companies can charge a significant amount for the initial equipment you will need.
Find out how fast and reliable the company’s service is. Ask about download speeds and upload speeds. Also check on their reliability percentage record to get an idea of how consistent you can expect their service to be.
Find out if you can connect more than one computer at a time to their service. Will it require that you set up a wireless network?
Find out what the contract period is. Are there any penalty fees if you cancel service before the contract expires?
Ask about technical support. Find out how often it is available and what kind of support it is. Is it provided over the phone or only online?
Links:
www.beginnersguide.com
www.peaceteambook.org
www.searchnetworking.com
www.high-speed-internet-access-guide.com
www.howstuffworks.com